FUORI TUTTO: EXTRA -20% AL CARRELLO SUI SALDI SS26! - TERMINA MERCOLEDI' 2 SETTEMBRE ORE 00:00
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Express shipping is available for most of Europe and the USA with delivery within 2-4 days. Available for the rest of the world with delivery within 3-7 days. Shipping times should be used only as a rough guideline and not interpreted as a certain timeframe. During some periods such as Seasonal Sales, Black Friday, Christmas Sale etc. etc.. shipments may be subject to some delays. Roberta Martini cannot assume responsibility for delays due to strikes; ministerial bans on the circulation of means of transport; customs clearance or failure to pay duties due in your country, but in any case we try to minimize any delays. Your orders can be delivered via DHL, DPD,GLS, FEDEX.
For products for which free shipping is not available (products on sale and/or in promotional periods), shipping costs are automatically calculated by the system and displayed on the order confirmation screen, before the customer is asked to Complete the order process. Shipping and accessory costs vary based on the type of payment chosen, the place of delivery, the total amount of the order, the weight, quantity and dimensions of the packages. To learn more, visit the "SHIPPING COSTS AND TIMES" page.
Roberta Martini respects and protects the privacy of its customers, in accordance with current regulations (EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016). We also remind you that the Roberta Martini staff is not aware of the credit card numbers used for online purchases, as the transactions take place via a secure server outside our headquarters.
Yes. The technology used by our financial partners' sites and a 128-bit encryption system allow absolute protection in the processing of sensitive data.
The 128-bit SSL3 system protects the transmission of data from the browser to the bank's server, making them inaccessible to third parties.
Roberta Martini reflects the actual availability of products in our warehouses.
If a size is not available, you can contact customer service to find out if the item will be restocked and reintroduced into the site catalog.
Especially at the beginning of the sales season, some products and permanent ones are restocked every week, so we invite you to enter your email on the product page if your size is not available; the automatic system will notify you by email if the product becomes available again.
Yes. You must promptly contact our Customer Service at customerservice@robertamartini.it or call +39 081 3419694. It is not possible to cancel the order if the shipping procedure has already been prepared and started by logistics, but it is possible to activate the return procedure, once the product has been received, by visiting the "EXCHANGES AND RETURNS" section.
The right of withdrawal can be exercised without any penalty and without specifying the reason within fourteen days. The Customer must send any explicit declaration of his decision to withdraw from the contract to the customer service, provided that it is in written form and signed by the consumer. The shipping costs for the return of the product(s) are borne by the consumer.
After the request, which can be made on the site on the Exchanges and Returns page, both for the Return (Right of Withdrawal) and for the Size Change, Roberta Martini will send the customer a second acceptance email indicating in the same the address to which to send.
It is NOT PERMITTED to send any product either for returns or for size changes to the registered office of the seller published on the site.
Yes, pursuant to art. 47, paragraph 2, of the Consumer Code, the provisions relating to the right of withdrawal do not apply to contracts negotiated outside of commercial premises for which the consumer has paid a fee equal to or not exceeding 50 euros (so-called small value contracts).
No, to exercise the Right of Withdrawal the Products must not have been used, worn or washed.
È possibile richiedere il cambio taglia soltanto una volta e se la taglia è disponibile, entro 7 giorni dalla data di ricezione del prodotto. Visita la pagina Cambi e Resi e compila il form per inviare la richiesta. Le spese di ritorno dei prodotti sono a carico del consumatore. Per saperne di più sui costi di spedizione A/R visita la pagina "COSTI E TEMPI DI SPEDIZIONE".
( Italy Only ) Yes, only once and if the size is available. The costs of returning the products are paid by the consumer. To learn more about the costs of return shipping visit the page "SHIPPING COSTS AND TIMES" .
Certamente, il Diritto di Recesso è sempre garantito.
Ai sensi degli artt. 52 e seguenti del Codice del Consumo (D. Lgs. 206/2005), hai il diritto di recedere dal contratto di acquisto ed effettuare il reso di uno o più prodotti entro 14 giorni dal ricevimento dell'ordine, senza dover fornire alcuna motivazione.
Tuttavia, quando acquisti usufruendo di un’offerta combinata come la Promozione 3x2 (dove il prodotto meno caro è in omaggio o fortemente scontato), l'applicazione dello sconto è subordinata all'acquisto contestuale dell'intero pacchetto promozionale di 3 prodotti.
Di conseguenza, in caso di reso, l'ordine verrà gestito secondo le seguenti modalità:
Se decidi di restituire tutti e 3 i prodotti acquistati, riceverai il rimborso integrale dell'importo totale effettivamente pagato al momento dell'ordine.
Se decidi di restituire solo un parte dell'ordine (es. 1 o 2 articoli su 3), viene meno il requisito fondamentale della promozione 3x2.
Ai sensi dell'art. 56 del Codice del Consumo, l'esercizio del recesso parziale comporta il ricalcolo delle somme dovute e dei rimborsi spettanti in base al valore reale dei beni trattenuti:
Per capire come viene ricalcolato il rimborso in caso di reso parziale:
The Products must be returned via a reliable courier deemed most convenient by the consumer and exclusively to the address indicated by Roberta Martini (deliveries to collection points are not accepted), within fourteen days from receipt of the item or from the date of the first delivery attempt.
The Products must be returned in the same conditions as they were received, including the original product box, any accessories (laces, buckles, decorations, dustbag, temples, etc.) and placed in another package designed to protect the original box during transport.
Except for any repair costs for damages found to the original packaging and/or missing accessories, Roberta Martini will refund the customer the amount already paid for the product, excluding transport costs, via a reversal procedure on the same original payment system, within thirty days of the date of receipt of the return.
